Guide to Google Account Recovery: Detailed Steps

Michael kildery | julho 07, 2025

 


Hello welcome...
 
Losing access to your Google account can be a frustrating and stressful experience. Google has implemented security measures to protect user accounts, and recovering an account without a backup email or phone number can be challenging. However, there are still steps you can take to try to regain access.
 
Understanding the Importance of Backup Methods: When creating a Google account, you provide recovery options such as a backup email address or phone number. These methods are crucial for verifying your identity and regaining access in case you forget your password or lose access to your primary email address or phone number.
 

Steps to Recover Your Account Forgot Your Password and Need to Urgently Recover It:


1. Accessing the Recovery Page:
  • Open your browser and go to g.co/recover in the address bar.




  • Enter the email address associated with the account you want to recover.

  • After entering the email address, click the buttons or links provided on the page to proceed with the recovery process.

2. Important Information Before Recovery:
  • Use a device (computer, smartphone, or tablet) and browser you regularly use.

  • Be in the location where you typically log in (home or work).

  • If you don't remember the last password, enter an older password you might recall.

Google will now present you with a series of questions and verification methods. The options you see will depend entirely on the recovery information you previously set up on your account.

1.1 Here are the most common methods you might encounter:

  • 📱 Phone Verification: This is a highly trusted method. Google can send a verification code via text message or a voice call to the recovery phone number associated with your account.

    • Important Tips you have been hacked: If a hacker changed your recovery number, Google may still allow you to use your old number for verification for about a week after the change was made.

  • ✉️ Email Verification: A verification code will be sent to the recovery email address you have on file. You'll need to access that separate email account to get the code and enter it on the recovery page.

  • 🔐 2-Step Verification (2SV) Prompts: If you had 2SV enabled, you might be asked to:

    • Tap a "Yes, it's me" prompt on a trusted phone or tablet.

    • Enter a code from the Google Authenticator app.

    • Use a physical security key.

    • Provide one of your 8-digit backup codes that you were prompted to save when setting up 2SV.

  • ❓ Security Question: This is an older method and less common now. If you set one up years ago, you may be asked to provide the answer.

1.2: Confirm Your Identity:
  • During the process, you may need to confirm your identity to ensure the security of the recovery.

  • Provide the requested information accurately and, whenever possible, use data directly associated with your account.

1.3: Check the Recovery Email:
  • After following the indicated steps, a verification code may be sent to the recovery email associated with your account. Access that email to obtain the code.

1.4: Enter the Verification Code:
  • On the recovery page, enter the verification code you received in the email associated with account.



1.5: Recover Your Account:
  • Follow the final steps on the page to complete the recovery process.
  • You may need to set a new password for the account.

1.6 If one method doesn't work for you (e.g., you lost your phone), always look for and click the "Try another way" link to see if other options are available.


For more detailed information and troubleshooting, please refer to the official Google Help resources:



"Account Recovery: Possible Scenarios"

Scenario 1: Recovering an Accidentally Deleted Gmail Account:
  1. You have a very short window of time (usually a couple of weeks) to recover a Gmail account after it's been deleted. The process is the same as above.

    • Go to g.co/recover and proceed as if you forgot your password. If the account is recoverable, the system will guide you through restoring it.



    Workspace Accounts (@yourcompany.com)

    If your account doesn't end in @gmail.com or @googlemail.com, it's a Google Workspace account. You cannot use the standard recovery form. You must contact the administrator of your organization (e.g., your company's IT department) to have your password reset.


  2. Follow the steps on the page to recover your account:Recover a recently deleted Google Account 


1.1: Complete the Required Information:
  • On the recovery page, you'll be asked to enter the email address associated with the Gmail account that was accidentally deleted.

Enter the email address in the corresponding field.

Follow the Indicated Steps:
  • The page will provide steps and options to help you recover your account. Follow the instructions on the page.

  • You may be asked to provide additional information, such as phone numbers associated with the account, old passwords, or answer security questions.


Forgot Your Google Email Address? Here’s How to Find It

Don't worry, Google has a tool specifically for this problem. To use it, you will need access to either the recovery phone number or the recovery email address that you linked to the account when you created it.

Step 1: Go to the "Find your email" page



Step 2: Enter Your Recovery Information

  • The page will ask for a phone number or recovery email address.

  • Enter the one you think you used for the account and click Next. It's okay if you're not sure, you can try different ones if the first attempt doesn't work.

Step 3: Provide Your Name

  • Google will now ask for the First name and Last name you used on the account.

  • Enter your name as you would have saved it and click Next.

Step 4: Get and Enter the Verification Code

  • Google will send a verification code to the phone number or email you provided to make sure it's you.

  • Check your phone for a text message (SMS) or check your other email account's inbox for the code.

  • Type the code into the box on the recovery page and click Next.

Step 5: See Your Account

  • If the information you provided is correct, Google will show you a list of usernames associated with that recovery method.

  • Your forgotten email address should appear on the screen!

From there, you can select the account and proceed to sign in. If you've also forgotten the password, you can click "Forgot password?" to recover that as well.

If you still cannot recover your account after following all these steps, it is likely that you will not be able to regain access. 


Additional Tips to Strengthen Account Security:

✅ Success! What to Do Immediately After Recovering




Once you regain access, don't stop there! Secure your account immediately to prevent future issues.

  1. Run a Security Checkup: This is the most important step. Go to the Google Security Checkup page. This tool will guide you through reviewing:

    • Logged-in devices.

    • Recent security events.

    • Third-party apps with account access.

    • Your saved passwords.

  2. Update Your Recovery Information: Make sure your recovery phone number and email address are current and accessible to you.

  3. Enable 2-Step Verification (2SV): This is the single best thing you can do to protect your account. It adds an extra layer of security that requires both your password and a second verification step (like a code from your phone) to sign in.

 
  • Review your security and privacy settings.
  • Add a recovery phone number and email address.
  • Enable two-step verification for increased security.

 

We hope this guide has assisted you in recovering your Google account. Good luck!

 
Regards: Michael Kildery

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About Me

"I am Michael kildery, i have 23years a Google Product Expert, and I have a passion for helping others by volunteering my time daily in the Google Help Communities. I love being able to assist users and share my knowledge. If you're also interested in helping others and learning more about Google products, you can explore the Google Product Experts Program."

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